Policies

EFFECTIVE APRIL 11 2017 NEW RATES FOR BOTH DOG AND CAT BOARDING HAVE BEEN UPDATED.  PLEASE BE AWARE OF THE CURRENT FEES.

 

Daily Rate

The current daily rate for boarding a dog is $30 per day. We charge the same rate for all breed types because we feel every dog gets the same amount of care and attention regardless of size. Multi-dog families that can board together in the same run are priced $30 for the first dog and $25 per additional dog. Multi-dog families requiring separate dog runs must pay $30 per dog.

The current daily rate for boarding a cat is $17 for a standard-sized space or $27 for a luxury-sized space (condo). Multi-cat families that board in standard-sized compartments are $17 per cat because we don’t board more than (1) cat per compartment. Multi-cat families that occupy the same condo (up to (3) cats max with (3) levels) are priced $42 for (2) cats and $51 for (3) cats.

The daily rate is inclusive of everything except medication. To view medication charges for dogs and cats click on either the dog boarding or cat boarding tabs and scroll down to the medication category.

Holiday Cancellations

THANKSGIVING HOLIDAY
The Thanksgiving Holiday period covers the Wednesday before Thanksgiving Day through the Monday following Thanksgiving Day. A boarding reservation that requires any dates covered during this period will require a deposit of $60 per dog run booked or $34 per cat enclosure booked ($54 deposit for any cat condo booked). We require cancellation notice (by phone) by the Saturday before Thanksgiving Day for a full refund on the deposit. Failure to provide the required notice will result in forfeiture of the deposit. We are closed Thanksgiving Day.

CHRISTMAS HOLIDAY/NEW YEARS
The Christmas/New Years Holiday period covers the 23rd of December until January 2nd. A boarding reservation that requires any dates covered during this period will require a deposit of $60 per dog run booked or $34 per cat enclosure booked ($54 deposit for any cat condo booked). Boarding reservations booked with an arrival date of December 23rd or sooner will require cancellation notice (by phone) by December 19th for a full refund on the deposit. Boarding reservations starting the 26th or later will require 5 days’ notice (by phone) from the start date of the reservation. Failure to provide the required notice will result in forfeiture of the deposit. We are closed December 24th, December 25th, and January 1st.

SPRING BREAK
The Spring Break Holiday Period is based on the public school system’s break period for both the City and County and may or may not include Easter Sunday. The period will cover both weekends before and after the break period. A $60 deposit per dog run booked and $34 per cat enclosure booked ($54 deposit for any cat condo booked) will be required for pets booked with any dates covered during this holiday period. 5 days’ notice (by phone) from the start date of the reservation is required for a full refund on the deposit. Failure to provide the required notice will result in forfeiture of the deposit. We are closed Easter Sunday.

MEMORIAL DAY, 4TH OF JULY, AND LABOR DAY
For boarding reservations made during these holiday periods, we require a deposit of $60 per dog run booked or $34 per cat enclosure booked ($54 deposit for any cat condo booked). We require 5 days’ cancellation notice (by phone) from the date of the actual holiday to receive a full refund on the deposit. Failure to provide the required notice will result in forfeiture of the deposit. We are closed Memorial Day, July 4th, and Labor Day.

Summertime Cancellations

The summertime period starts from Memorial Day through Labor Day. A boarding reservation made during the summertime period will require a deposit of $30 per dog run booked and $25 per cat enclosure booked. We require 3 days’ cancellation notice (by phone) from the start date of the reservation for a full refund on the deposit. Failure to provide the required notice will result in forfeiture of the deposit. If you are booking a reservation during the three summertime holiday periods (Memorial Day, 4th of July, or Labor Day) please be aware that cancellation requirement is different and explained under holiday cancellations.